Finding the right cultural fit lifts customer satisfaction in a regional mining centre

Challenge

Our client operates hospitality facilities in the North West of Western Australia. Due to their remote location their ability to staff their businesses effectively was impacted by:

• Proximity to suitable staff with the right cultural fit
• Lack of assistance with the administration & Human Resource
• Unrealistic salary expectations within the region

Solution

Globe undertook an extensive analysis of the key factors that contribute to running a successful hospitality facility in a remote location like the Pilbara. Our analysis led us to focus on:

• The delivery of high quality staff on demand
• Quality interviewing procedures including face to face interviews
• Ensuring appointed staff are the right cultural fit for a mining town culture
• Full payroll services

Result

By delivering our tailored solutions we were able to ensure our client was able to:

• Eliminate recruitment costs and hassles
• Notice a significant improvement in customer satisfaction
• Reduce wage liabilities