Case Studies

Finding the right cultural fit lifts customer satisfaction in a regional mining centre


Our client operates hospitality facilities in the North West of Western Australia. Due to their remote location their ability to staff their businesses effectively was impacted by:

  • Proximity to suitable staff with the right cultural fit
  • Lack of assistance with the administration & Human Resource
  • Unrealistic salary expectations within the region


Globe undertook an extensive analysis of the key factors that contribute to running a successful hospitality facility in a remote location like the Pilbara. Our analysis led us to focus on:

  • The delivery of high quality staff on demand
  • Quality interviewing procedures including face to face interviews
  • Ensuring appointed staff are the right cultural fit for a mining town culture
  • Full payroll services


By delivering our tailored solutions we were able to ensure our client was able to:

  • Eliminate recruitment costs and hassles
  • Notice a significant improvement in customer satisfaction
  • Reduce wage liabilities


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